Getting your money back
Last updated 19 September 2026
Try 10 species free before paying anything. If you do pay and it isn't right, write to us within 14 days and we'll refund you.
Try before you pay
The app sorts your first 10 species free, with no card and no account. That is ten different birds — a long burst of one bird spends one of the ten, not one per frame — deliberately enough to know whether it recognises the birds you actually photograph. If it doesn't suit you, stop there and nothing is charged.
Refunds
If you have paid and the app isn't what you needed, email hello@plumagesort.com within 14 days of purchase and we will refund it. You do not need to give a reason.
Photographs you have already sorted have been delivered, so a refund covers the capacity you have not used rather than the whole batch. That is why the first 10 species are free: the point at which to decide is before you have spent anything, not after a job has run.
Refunds are processed by our payment provider, who is the merchant of record, and typically reach you within a few working days depending on your bank.
After 14 days
There is nothing to cancel. Photographs are bought outright rather than subscribed to, so nothing renews and nothing lapses — a batch you have paid for stays yours until you spend it, however long that takes.
Photographs already sorted have been delivered, so a refund covering those is not something we can offer. An unused batch within 14 days is refundable like anything else.
If the app is broken
Tell us before asking for a refund. A defect we can reproduce is usually one we can fix faster than a refund clears, and we would rather you had a working app than your money back. Either way, your statutory rights for faulty goods are unaffected by anything on this page.
Your statutory rights
Where your local law grants stronger rights than this page describes — a cooling-off period, a right of withdrawal, or a remedy for goods not as described — those rights apply and nothing here limits them.